1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- “Dispatch” refers to the date when your order leaves our fulfillment facility and is handed over to the shipping carrier.
2. Estimated Delivery Times
Delivery times vary depending on your location:
- European Countries: Approximately 7–8 business days after dispatch.
- United States & North America: Approximately 7–8 business days after dispatch.
- Rest of the World: Approximately 10–12 business days after dispatch.
Please note: Please note that delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary due to customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our reasonable control.
3. Tracking Your Order
- Once your order has been shipped, you will receive an email containing your tracking number and instructions for tracking your shipment.
- Please allow 24–48 hours for tracking information to become available after dispatch.
4. Shipping Costs
- Shipping costs are calculated based on your delivery destination and order details and will be displayed during checkout.
- From time to time, we may offer free shipping promotions. Any applicable promotions will be clearly displayed on our website.
5. Customs, Duties & Taxes
- For international shipments, your order may be subject to import duties, VAT, taxes, or customs clearance fees depending on the regulations of your destination country.
- These charges are not included in the product price or shipping fee unless otherwise stated.
- Customers are responsible for any customs duties, taxes, or fees imposed by local authorities.
6. Delivery Delays
We make every reasonable effort to ensure your order arrives within the estimated delivery timeframe.
However, we cannot guarantee delivery dates and are not responsible for delays caused by circumstances beyond our reasonable control, including:
- Customs clearance procedures
- Incorrect or incomplete shipping information provided by the customer
- Carrier delays
- Severe weather conditions
- Strikes or transportation interruptions
- Other unexpected events
7. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us within 7 days of the delivery date.
We will work with the shipping carrier and provide reasonable assistance to help resolve the issue.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for delivery failures, delays, or additional shipping costs caused by incorrect or incomplete address information.
9. Contact Information
If you have any questions regarding shipping or tracking, please contact us at: